Frequently Ask Questions (FAQ)

Frequently Ask Questions (FAQ)

ORDERS & SHIPPING

How long does shipping take?
We process orders within 8–15 business days and then ship the orders to Germany.

What should I do if I need to change my order?
Contact us and provide your order number. We will cancel your order so you can place a new one.

What should I do if I want to cancel my order?
Your order can be canceled before it is processed. Contact us and provide your order number.

How much does shipping cost?
All orders include free shipping.

What should I do if I need to change my address?
You can change the address before the order is processed by contacting us. Provide your order number and the updated shipping address.

How can I track my order?
Go to our tracking page to track your order.

RETURNS & EXCHANGES

When can I expect a refund?
Allow 5–7 business days for the refund.

What should I do if my items are damaged or incorrect?
If you received a damaged or incorrect product, contact us with a photo of the damage or item along with your order number.

How can I exchange my order?
Contact us and provide your order number. Once we have processed your return, the payment will be refunded. You can then reorder the items you want.

PAYMENT

Are prices inclusive of VAT?
All prices at Digivitaly® include VAT.

What payment methods are available?
You can pay easily and securely via iDeal, Bancontact, Klarna, or credit card.

For further questions, please contact us at support@digivitaly.com.